For our MSc Publishing placement module, I decided to do something a bit different to working in a publishing house and applied to help out at a charity instead.
Pain Concern is a national charity that supports and informs people with pain and those who care for them – including loved ones, carers, and professionals. They do this by providing information through their website, podcasts, and information leaflets which circulate pain clinics around the UK. They also raise awareness about pain through Pain Education sessions and fundraising techniques, and campaign to improve the provision of pain management services.
My role in the charity is as an editorial assistant, and I was really keen to volunteer some of my skills that I have developed on the course to a charity which would really benefit from them.
In-house they are a small team, but this is fleshed out by the vast array of volunteers nation-wide who help out in whatever ways they can. On my first day, I arrived to find that they were extremely welcoming and made me feel comfortable straight away. I was also pleased to find that they wanted to push me into developing into new areas and gain more experience in a variety of ways and as far as I wanted. This included the possibility to write some press releases when they appeared. There was also the chance for me to develop my web skills through updating their website and finding ways to make the articles published on the website more discoverable.
Currently, my role entails transcribing their monthly podcasts and condensing them into a short blog article to publish regularly on their website. This means I have to work closely with the trustees to ensure the articles meet The Information Standard quality checks and disseminate the correct medical information as this is so important for the patients and carers reading them. I also monitor emails and check in with the transcribers and listeners of the podcasts to relay when a new podcast is coming out, and to make sure that they send in their transcriptions to be published on the website, too. In addition to this, I will be helping the team ensure that their current and upcoming publications also adhere to The Information Standard and achieve the Crystal Mark for quality, which is one of the most important jobs.
Luckily, I had the opportunity to meet the trustees in person. Visits from the trustees don’t happen too often since they have to travel from all over the UK. The fact that they braved the ‘Beast from the East’ to be there that day proved their commitment to the charity and to those who rely on them, and I found that pretty inspiring. As well as the sandwiches, the staff meeting was thoroughly enjoyable. I got to sit in and hear about all the developments within the charity and the office itself, and to learn about the ways they will continue to grow in the coming months. This was exciting! I was encouraged to give feedback and it was nice to feel that even though I was so new, my views were still appreciated and even wanted.
Overall, I’ve thoroughly enjoyed my experience at Pain Concern – so much so that I will probably stay on as a volunteer after this module has ended. I’ve learnt new skills and enhanced the ones that I brought with me to the charity, and I’m hugely grateful to the team for letting me join in on all the great work that they do!